FAQ's - How to Book

You can view all course information on the homepage, or view the courses drop down menu to see detailed information about each of the different FINE courses.

• The course is suitable for any healthcare professionals working with infants in a hospital setting.
• Parents, neonatal charity organisers and hospital administrators or managers may also attend.
• The UK based course is not suitable for people who are not fluent in English.

• If you can pay with a credit card or via PayPal the easiest and quickest way to book your place is through our website online here. Alternatively see all options on the how to book page.
• When you follow through to payment you will be asked to create an account password. You will receive an email to let you know your account has been created and you can log in via the ‘COURSE LOGIN’ button on the site with your login details and your chosen password to get immediate access to the course materials.

• Contact us on info@finetraininguk.com to ask for an invoice so that you can pay by cheque or bank transfer.
• You will need to provide the full details of the person or department to whom the invoice must be submitted: name, email, telephone number and address.
• If your employer will be paying for your place we will send a draft invoice and they will issue a purchase order so that we can submit the final invoice with the PO number.
• There will be a delay between application and reservation while we wait for purchase order or payment to come through. We then confirm dates and send you a password reset message so you can start the course.
• If we are not registered as a supplier with your HA the Procurement Office may want to set this up. You can download the Company Details document here which has the information they need for this.
• We need your name and email address so that we can contact you to complete the enrolment process.
• This process can be slow and we cannot guarantee that the date you hoped for will
  still be available.

Contact us at info@finetraininguk.com to discuss options for block bookings.

Places can only be reserved once we have received payment or a purchase order.

We offer a reduction of £50 per person if you make a booking for 10 or more people.

• No refund is available after enrolment due to the nature of instant access to all our course materials.
• If you are unable to attend a course for which you have enrolled you may transfer to a similar course at an alternative date provided places are available and the request has been made at least 2 weeks before the start date of the course on which you originally booked. Please get in touch with us ASAP at info@finetraininguk.com
• Places on FINE 1 courses cannot be transferred to other persons once an account has been opened and the course materials have been accessed.
• Please refer to our Terms and Conditions.

• When your payment is confirmed you receive an email asking you to reset your password
•  If you do not receive the password reset email check your spam folder before contacting us.
• When you have reset your password you will be able to log into the course. This will give you access to all the on-line materials.
•  Materials and information for the live on-line components of courses will be sent to you 1 -2 weeks in advance.
•  The notes for each topic on the course are also available as one document for you to print off.

• You must complete all the topics and quizzes for Part 1 before you will be invited to attend the live-on line session (Part 2). As you do each one click on the next button.
• The Zoom invitation and details for the PART 2 live-on line SESSION are posted about 1 week in advance.

We have no plans to return to face to face teaching as FINE 1 is working well online.

It is possible to book courses exclusively for one team or one network. If you are interested in this please contact info@finetraining.uk for options.

• You can log on via the yellow ‘COURSE LOGIN’ button on our website and this will give you access to all the on-line course materials. You will see on the right hand side ‘Your Courses’ and underneath this, access to the course you are enrolled in. Click into this to start/resume the course.

• If you have forgotten your password, you can go to the Course Login page here and click on ‘forgot password’ – you will then need to enter your email address or username that you registered with and an email will be sent asking you to reset your password.
• Please check your spam folder if you don’t receive the email in your inbox in the first instance.
• If you are still unable to login, contact us at info@finetraining.uk